Q: How to I prepare my clothing for alterations?
A: Watch one of our helpful videos on how to pin or mark your clothing!
Q: How much does shipping cost?
A: When you add items to your cart, the system automatically calculates the shipping cost based on your zip code and the items you are adding. But we offer FREE shipping on all orders $75 or more, regardless of weight. Use the code FREESHIP75 at checkout.
Q: How long does it take to receive my finished clothing?
A: Once we receive your items, we promptly begin work on them! We ship your completed alterations back to you in as little as 5 business days from arrival* (*we are not responsible for mother nature, which sometimes has an impact on shipping delays)
Q: I have a question that I need answered by an expert - how can I get in contact with someone?
A: Send an email to Service@tmtailor.com, or give us a call at 779-423-1234 during our business hours (Monday through Friday: 10:00pm - 7:00pm, Saturday: 10:00am - 2:00pm, Sunday: Closed CENTRAL TIME)
Q: What is Tad More?
A: Find out what "Tad More" is here!
Q: How does mail-in alterations work?
A: Watch our video that explains the process. Have more questions, please contact us.
Q: How to pin my clothes?
A: Check out our helpful videos!
Q: How much do alterations cost?
A: The prices can be found with each service. If you cannot find the service you are looking for, visit our custom alterations page.
Q: How do I ship my items?
A: After you checkout, a prepaid shipping label will be sent to your email. Print that out, attach it to your packed items, and send them to us!
Q: What is the custom page for?
A: That page is for any service that we might not have listed, because some things require a good description and some photos before we can quote you a fair price for the work. Visit our custom alterations page.
Q: What is the showcase page and how can I get my work featured on the showcase page?
A: You can email us at firstname.lastname@example.org
Q: What is the Business to Business portal? What kind of services do you offer for retailers, fashion designers, corporate customers and entrepreneurs?
A: You can learn more on our B2B page to learn about those services.